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Sebastián
Advisor I Chat Support
Contato
Competências
Oversees project timelines, budgets, and resource allocation to deliver successful outcomes.
Coordinates and motivates multidisciplinary teams to meet project goals.
Handles client meetings, updates, and feedback integration to maintain strong relationships.
Supports agile practices such as Scrum and Kanban in software development projects.
Formação acadêmica
Resumo
Experienced project manager skilled in leading software development teams and delivering complex projects.
Principais conquistas
- Led cross-functional teams to deliver software projects on time and within budget.
- Streamlined project workflows, reducing delivery times by 20%.
- Managed client communications and onboarding, ensuring client satisfaction.
Experiência
ADVISOR I CHAT SUPPORT
Performed customer service and technical support tasks, Developed hard skills such as text-writing, multitasking, and project management, Provided effective customer service through assertive communication and stress management, Assisted co-workers to improve in specific tasks
TECHNICAL SUPPORT AGENT
Provided instructions on how to replace parts for products, Resolved customer concerns related to products, Updated customer information cards, Offered discounts or offers to secure sales
Performed auditing and coaching, Taught strategies and emotional consciousness on feedback, Motivated and improved team performance