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Project Manager with 10+ years of experience in technology and construction
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Competencies
Directed projects ensuring adherence to scope, schedule, and budget constraints.
Supervised and motivated multidisciplinary teams to achieve project goals.
Managed financial resources to optimize project expenditures and reduce costs.
Facilitated clear communication between clients, vendors, and internal teams.
Identified potential project risks and implemented mitigation strategies.
Education
Summary
Experienced project manager with a strong record of delivering complex projects successfully across multiple sectors.
Key Achievements
- Led multiple cross-functional teams to successfully complete projects on time and within budget.
- Managed project lifecycles from initiation to closure across diverse industries.
- Developed project plans, schedules, and resource allocations to optimize productivity.
Experience
Escalation Specialist
Handle customer escalated cases., Consumer Mediation Services, Consumer affairs management (mechanical concerns, reimbursements, buybacks, and complaints)., Work as an advocate ensuring communication across teams inside and outside the company., Gathering, organizing, and submitting documentation according to each case to ensure problem-solution.
Account and Subscription Management Support for Microsoft
Client services management., Consumer account and subscription management., Billing support., Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams., Identify cases that require escalation., Drive technical collaboration and engagement outside of CSS.
Accounts Receivable
Receive, code, and process invoices for collections in a timely manner, and in accordance with established processes and timelines., Support all related transactional activity for invoice and collections processing., Generate accounting statements and reports., Assist running reports and scanning files., Build working relationships with internal departments and outside agents to resolve customer disputes in a timely manner., Suggest operational improvements, including systems, processes and organizational changes to drive greater performance and efficiency in Accounts Receivable operations., Prepare and review documentation to support internal and external audits, as required.
Tech Support Representative
Respond to customer inquiries to provide technical assistance and support., Identifying and resolving technical problems, resolve customer inquiries by utilizing troubleshooting techniques, and providing guidance and instruction on application usage., Document and track customer interactions and resolutions., Translating complex technical solutions into easy-to-understand knowledge base articles., Work with Tier 2 Technical Support Team to drive complex issues cases to completion., Follow established processes and procedures to ensure consistent and efficient service delivery., Provide timely communication to customers regarding the status of their requests and inquiries.