Sebastián - Account Coordinator with 3+ years of logistics and client management

Coordinated building loads, scheduling, and tracking for freight companies, ensuring smooth operations.

Handled customer inquiries, updated systems, and managed accounts to improve client experience.

Resolved operational issues proactively, including communication gaps and documentation discrepancies.

Utilized Excel for data management and analysis to support logistics and account functions.

Building loads, Scheduling appointments for High Value, High Risk loads, Going to Costco, Issue resolution, Inbox management, Accessorials, Offering loads, Accounts management, Tracking and asking for updates

Building loads, Scheduling appointments for High Value and High Risk loads, Problem-Solving and Resolution Expertise, Updating Customers system since we did not have EDI, PODs, accessorials, extra charges via Email, Building from scratch, duplicating and creating new codes, Critical thinking and...

Maintaining up-to-date system and load information, Providing timely clarifications as needed, Proactively resolving issues stemming from communication gaps between drivers and dispatchers