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Account Coordinator with 3+ years of logistics and client management
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Competencies
Coordinated building loads, scheduling, and tracking for freight companies, ensuring smooth operations.
Handled customer inquiries, updated systems, and managed accounts to improve client experience.
Resolved operational issues proactively, including communication gaps and documentation discrepancies.
Utilized Excel for data management and analysis to support logistics and account functions.
Proficient in relevant software tools for scheduling, communication, and load documentation.
Education
Languages
Summary
Detail-oriented professional with expertise in load management, customer service, and operational problem-solving within the logistics industry.
Key Achievements
- Managed appointment scheduling and load tracking for high-value shipments across multiple clients.
- Resolved operational issues through problem-solving and proactive communication, ensuring customer satisfaction.
- Built and maintained systems for load-building, including coding, documentation, and account management.
Experience
Account Coordinator
Building loads, Scheduling appointments for High Value, High Risk loads, Going to Costco, Issue resolution, Inbox management, Accessorials, Offering loads, Accounts management, Tracking and asking for updates
Account Coordinator
Building loads, Scheduling appointments for High Value and High Risk loads, Problem-Solving and Resolution Expertise, Updating Customers system since we did not have EDI, PODs, accessorials, extra charges via Email, Building from scratch, duplicating and creating new codes, Critical thinking and...
Tracking Specialist
Maintaining up-to-date system and load information, Providing timely clarifications as needed, Proactively resolving issues stemming from communication gaps between drivers and dispatchers