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Sergio
Customer Service Specialist with 1+ years in Telecom/Financial Services
Video resume
Call center
I have worked for Verizon answering customer questions about their phone bill,such as. Why their phone bill is so high? And why is their has their phone service been established if they paid already? I would then reconnect their phone services. I would also do refunds if really needed.
Contact
Veracruz, Veracruz, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Extensive experience in addressing customer questions, resolving issues, and managing service reactivations.
Telephone SupportAdvanced
Proficient in handling high-volume inbound calls, explaining technical and billing details clearly.
Problem SolvingIntermediate
Capable of diagnosing billing discrepancies and reestablishing disconnected services effectively.
Financial TransactionsIntermediate
Experience in processing refunds and managing customer billing inquiries.
Summary
Dedicated customer support professional with over a year of experience in telecom and financial services, specializing in billing inquiries and account management.
Key Achievements
- Handled customer inquiries about billing, service activation, and refunds at Verizon
- Reconnected and reactivated customer services ensuring continuity of phone operations
- Provided clear explanations to clients regarding charges and payment options
Skills
Customer ServiceTelephone SupportProblem SolvingFinancial Transactions
Published on CazVid - Jul 3, 2025