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Sergio
Call center
Currículo em vídeo
Call center
I have worked for Verizon answering customer questions about their phone bill,such as. Why their phone bill is so high? And why is their has their phone service been established if they paid already? I would then reconnect their phone services. I would also do refunds if really needed.
Contato
Veracruz, Veracruz, Mexico
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceAdvanced
Extensive experience in addressing customer questions, resolving issues, and managing service reactivations.
Telephone SupportAdvanced
Proficient in handling high-volume inbound calls, explaining technical and billing details clearly.
Problem SolvingIntermediate
Capable of diagnosing billing discrepancies and reestablishing disconnected services effectively.
Financial TransactionsIntermediate
Experience in processing refunds and managing customer billing inquiries.
Resumo
Dedicated customer support professional with over a year of experience in telecom and financial services, specializing in billing inquiries and account management.
Principais conquistas
- Handled customer inquiries about billing, service activation, and refunds at Verizon
- Reconnected and reactivated customer services ensuring continuity of phone operations
- Provided clear explanations to clients regarding charges and payment options
Habilidades
Customer ServiceTelephone SupportProblem SolvingFinancial Transactions
Publicado na CazVid - 3 de jul. de 2025