Seasoned professional with extensive experience in CRM administration, customer support, and IT security. Proven track record of implementing systems that improve efficiency and compliance across various industries. Bilingual skills and a strong foundation in quality assurance complement a versatile skill set.
Proficient in delivering bilingual customer support and technical assistance, ensuring client satisfaction.
Experienced in implementing and managing CRM systems to optimize client management and internal processes.
Skilled in establishing QA procedures and training team members to meet operational standards.
Capable of managing user administration, security protocols, and data protection across multiple platforms.
Risk Networking
Coordinated insurance brokers, including handling policies, collections, and banking operations.
Teleperformance
Customer service, inbound sales, and technical support in English.
Plenitas
Implemented quality assurance processes and trained new representatives on procedures and operational standards.
EDS
Supported Techint Group's Bidding Portal for English-speaking users in the US and Canada.
EDS
Profesional Musician and Bass Player
Music Teachers with Double Bass Orientation
Musical Educator
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