This is my profileContact via CazVidSergio
CRM Administrator at LEXAR ABOGADOS
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Competencies
Proficient in delivering bilingual customer support and technical assistance, ensuring client satisfaction.
Experienced in implementing and managing CRM systems to optimize client management and internal processes.
Skilled in establishing QA procedures and training team members to meet operational standards.
Capable of managing user administration, security protocols, and data protection across multiple platforms.
Education
Languages
Summary
Seasoned professional with extensive experience in CRM administration, customer support, and IT security. Proven track record of implementing systems that improve efficiency and compliance across various industries. Bilingual skills and a strong foundation in quality assurance complement a versatile skill set.
Key Achievements
- Implemented Hubspot CRM, significantly enhancing client relationship management and internal workflows.
- Streamlined licensing contract analysis at SAP, ensuring compliance and operational efficiency.
- Distributed workload and generated performance reports at IBM, optimizing team productivity.
- Managed user access security and data protection across multiple platforms at EDS.
Experience
Administrative intern
Coordinated insurance brokers, including handling policies, collections, and banking operations.
Bilingual representative
Customer service, inbound sales, and technical support in English.
QA and Trainer
Implemented quality assurance processes and trained new representatives on procedures and operational standards.
Administrative Representative
Supported Techint Group's Bidding Portal for English-speaking users in the US and Canada.
Security Administrador
Managed user administration across multiple platforms and applications, ensuring access security and data protection.
QA and Dispatcher
Distributed daily workload among IT administrators based on capabilities and priorities., Generated daily production reports to evaluate team performance.
Financial Operations Analyst
Analyzed and managed licensing contracts, ensuring compliance with terms and conditions.
CRM Admin
Implemented and administrated the Hubspot CRM system, improving client relationship management and optimizing internal processes.