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Sharon R. Rosso Roca's avatar
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Sharon R. Rosso Roca

La Paz, La Paz Department, Bolivia

Customer Support with 3+ years of experience in non-profit organizations

  • Assisted customers in identifying and resolving their needs promptly.
  • Implemented a social media strategy that increased engagement by 10%.
  • Provided training to new staff on customer service best practices.
Customer Service Skills
Advanced
Utilized communication, problem-solving, and conflict resolution skills to support customers effectively.
Social Media Strategy
Intermediate
Developed and executed social media strategies that enhanced engagement metrics.
Staff Training & Development
Intermediate
Provided onboarding and ongoing training for new staff on customer service best practices.
Communication & Conflict Resolution
Advanced
Applied excellent communication skills to resolve customer issues and facilitate team cooperation.

Languages

English
Intermediate
See Full Skillset on CazVid
Apr. 2022 - Oct. 2023
Customer Support
The non-profit organization
Assisted customers in identifying and resolving their needs promptly., Implemented a social media strategy that increased engagement by 10%., Provided training to new staff on customer service best practices.
View Complete Work History
🎓
FUNVAL INTERNATIONAL
Call center
Completed August 2024
🎓
BYU Pathway Worldwide
Online Course
Completed Apr. 2024
🎓
SMART STEP
Completed 2022
🎓
DONATO VASQUEZ
Bachelor
Completed Jan. 2019
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
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