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Customer Service Specialist with Bilingual Communication & 5+ Years Experience
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Competencies
Utilized fluent bilingual skills to assist diverse customer bases effectively in customer service roles.
Operated multiple banking and CRM platforms to resolve customer issues accurately and efficiently.
Resolved billing discrepancies, fraud concerns, and overdue accounts through effective dispute handling.
Managed multiple customer accounts and inquiries simultaneously in fast-paced call center environments.
Applied negotiation skills to arrange payment plans and resolve customer disputes in collections context.
Education
Languages
Summary
Experienced customer support specialist with over 5 years in banking and collections, fluent in bilingual communication, proficient in CRM tools, and skilled in conflict resolution and multitasking. Proven ability to manage diverse customer inquiries and foster positive resolutions.
Key Achievements
- Managed inbound collection calls, helping clients with overdue accounts and bill inquiries, ensuring timely resolution.
- Provided bilingual support for U.S. credit unions, resolving banking issues with multiple CRM systems efficiently.
- Developed expertise in handling diverse financial inquiries and dispute resolution in customer service roles.
Experience
Collections Agent – COX Project
Managed inbound collection calls, assisting clients with overdue accounts, payment arrangements, and billing inquiries.
Customer Service Representative – Coop Velera Project
Provide bilingual customer support for a U.S. credit unions, assisting members with debit and credit card issues, account balances, billing discrepancies, and fraud investigations., Utilize multiple banking and CRM systems simultaneously to resolve financial inquiries efficiently and accurately.