Experienced in client support, account explanation, scheduling, and social media management. Strong communicator with a proven ability to enhance operational efficiency and customer satisfaction.
Provided services explaining bill details, supporting remote processes, and scheduling calls at Verizon and Duke Energy.
Effectively communicated account information, scheduled appointments, and supported team members across roles.
Managed social media content and schedules for In Vino, increasing online presence and engagement.
Supported daily schedules, appointment setting, and onboarding activities across multiple roles.
Verizon
Explaining bill details, scheduling outbound calls, assisting clients on remote processes
Duke Energy Solutions
Receiving inbound calls, explaining account details, explaining bill details, scheduling appointments and outbound calls, supporting new hires
In Vino
Managing social media posts, managing schedules, setting appointments
Journalism
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