Experienced in managing international customer inquiries, leveraging CRM tools, and maintaining high satisfaction levels while optimizing workflows and ensuring data security.
Applied Salesforce CRM to manage and resolve customer cases effectively.
Handled international client inquiries, maintaining high satisfaction and data security protocols.
Monitored and optimized metrics such as CSAT and AHT to improve service quality.
Fluent in English and Spanish, facilitating effective communication with diverse clients.
Concentrix
Gestión de consultas de clientes internacionales mediante voz, asegurando niveles de satisfacción (CSAT) superiores al 90%, Uso de bases de datos CRM para rastrear, resolver y escalar casos complejos de manera efectiva, Optimización del tiempo promedio de atención (AHT) en 10% mediante el manejo...
Pregrado
Bachiller Académico