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Sofía
Representante de Servicio al Cliente Bilingüe
Contato
Competências
Applied Salesforce CRM to manage and resolve customer cases effectively.
Handled international client inquiries, maintaining high satisfaction and data security protocols.
Monitored and optimized metrics such as CSAT and AHT to improve service quality.
Fluent in English and Spanish, facilitating effective communication with diverse clients.
Formação acadêmica
Idiomas
Resumo
Experienced in managing international customer inquiries, leveraging CRM tools, and maintaining high satisfaction levels while optimizing workflows and ensuring data security.
Principais conquistas
- Managed international client inquiries via voice, achieving CSAT scores above 90%.
- Utilized CRM databases to track and resolve complex cases efficiently.
- Reduced average handling time by 10% through multitasking and process optimization.
Experiência
Representante de Servicio al Cliente Bilingüe
Gestión de consultas de clientes internacionales mediante voz, asegurando niveles de satisfacción (CSAT) superiores al 90%, Uso de bases de datos CRM para rastrear, resolver y escalar casos complejos de manera efectiva, Optimización del tiempo promedio de atención (AHT) en 10% mediante el manejo...