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Sofia
Customer Service Agent with 4 years in Client Support & Communication
Video resume
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Competencies
Exceptional ability to address client needs, resolve issues, and foster positive relationships.
Clear and empathetic communicator capable of engaging clients in both English and Spanish.
Proficient in Adobe Suite, Microsoft Office, BOX, Citrix, and ACSS for efficient task execution.
Skilled in translating legal documents from Spanish to English with high accuracy.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support, legal translation, and client communication across insurance and telecom industries. Skilled in digital tools, bilingual communication, and remote work efficiency.
Key Achievements
- Managed client interactions effectively, ensuring high customer satisfaction in insurance and telecom sectors
- Facilitated legal document translations, maintaining accuracy and confidentiality for legal clients
- Enhanced customer experience through proactive communication and issue resolution
- Utilized digital tools to streamline data entry and client management processes
- Demonstrated adaptability by working remotely across diverse industries
Experience
Remote Customer Service Agent
Contact life insurance clients to schedule their annual policy review. Assist clients with issues or changes to their policy. Make cold calls to individuals referred by clients. Perform data entry and recruitment calls for interested individuals
Customer Service Agent
Receive incoming calls from existing Verizon customers. Use Citrix and ACSS systems to access and review phone accounts. Explain service billing and sell phone lines, phones, internet equipment, and accessories. Provide technical support for phone and internet equipment setup
Freelance Bilingual Translator (Remote)
Translation of legal documents from Spanish to English. Use of BOX cloud and Excel
Skills
Video Transcript
Video Transcript 1
Hello, my name is Sophia Santos. I currently live in Uruguay. I'm 33 years old. I was born in Venezuela, but I grew up in the U.S., lived in Michigan and Indiana. So I studied elementary and middle school there and I'm fully fluent in both Spanish and English. My experience is in customer service, appointment setter, and recruitment for an insurance agency based in Maryland.
Video Transcript 2
Hello, my name is Sophia Santos. I am currently living in Uruguay. I am from Venezuela and I am 33 years old. I grew up in the U.S., so I am fluent in both Spanish and English. I have experience in customer care and service. I have also worked as an appointment setter and a recruitment for an insurance company based in Maryland with Globe Life.