Experienced in customer support for media, health, e-commerce, and entertainment sectors, skilled in multi-channel communication and process management.
Provided customer support across multiple industries, resolving inquiries and managing service requests.
Effectively conveyed information via voice and email to diverse customer bases.
Assisted customers with technical issues related to digital platforms like Disney+.
Supported international sellers with shipment and warehouse logistics.
Konecta
Customer service for journalism company, specialized in a newspaper company, in charge of making payments, canceling accounts, starting new subscriptions, managing the delivery of newspapers, and scheduling vacation holds via voice and email.
Solvo
Customer service for health company, taking messages from patients and delivering them to their medical provider, providing general information about medical centers.
Concentrix
Customer service for Mercado Libre international sellers, providing general assistance with shipments and logistics with the warehouse in each country.
Teleperformance
Tech support and customer service for Disney+, helping customers with technical issues, payments, and providing general information about new plans and prices.
Bachelor
Discover other professionals with similar experience
Handled account activities such as payments, subscriptions, and cancellations.
