Solivan - Data Analyst with 5 years of experience in retail industry

Utilized analytic tools and techniques to interpret complex datasets from retail operations.

Created dashboards and visual reports to communicate key insights to stakeholders.

Managed data extraction and querying from relational databases to support analysis.

Worked with marketing, sales, and inventory teams to align data strategies with business goals.

Prepared detailed invoices for each transported load, ensuring they accurately reflected the services provided (origin, destination, weight, load number, reference numbers, rates, cargo type, etc.)., Reviewed transport orders, proof of delivery (POD), bills of lading, rate confirmation, lumper receipts, bill of sales and other documents to ensure invoice validity and accuracy., Investigated and resolved inconsistencies or disputes related to incorrect charges, unrecognized services, or rate differences with carriers, brokers or debtors by maintaining communication through email or phone call.

Analyzed lawsuits filed by financial entities to identify deadlines, requirements, and legal risks for the client., Monitored active court cases, verifying hearing dates, file updates, and new legal notifications., Channeled information between the client and the legal team lawyers, ensuring cases were presented timely and completely.

Handled customer inquiries related to their health insurance policies, providing guidance on benefits, coverage, and plan options., Used technical experience to explain medical terms and procedures clearly and understandably to elderly clients., Worked in a fast-paced environment, managing multiple incoming calls while maintaining high quality and customer satisfaction standards.