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Data Analyst with 5 years of experience in retail industry
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Competencies
Utilized analytic tools and techniques to interpret complex datasets from retail operations.
Created dashboards and visual reports to communicate key insights to stakeholders.
Managed data extraction and querying from relational databases to support analysis.
Worked with marketing, sales, and inventory teams to align data strategies with business goals.
Built complex models and reports in Excel for sales forecasting and trend analysis.
Education
Summary
Experienced data analyst specializing in retail industry with strong skills in data visualization, SQL, and cross-team collaboration.
Key Achievements
- Led data collection and analysis processes to support business decision-making
- Developed and maintained dashboards for sales and inventory monitoring
- Collaborated with cross-functional teams to optimize data workflows and improve data quality
Experience
Logistics Agent
Prepared detailed invoices for each transported load, ensuring they accurately reflected the services provided (origin, destination, weight, load number, reference numbers, rates, cargo type, etc.)., Reviewed transport orders, proof of delivery (POD), bills of lading, rate confirmation, lumper receipts, bill of sales and other documents to ensure invoice validity and accuracy., Investigated and resolved inconsistencies or disputes related to incorrect charges, unrecognized services, or rate differences with carriers, brokers or debtors by maintaining communication through email or phone call.
Legal Agent
Analyzed lawsuits filed by financial entities to identify deadlines, requirements, and legal risks for the client., Monitored active court cases, verifying hearing dates, file updates, and new legal notifications., Channeled information between the client and the legal team lawyers, ensuring cases were presented timely and completely.
Customer Service Advisor
Handled customer inquiries related to their health insurance policies, providing guidance on benefits, coverage, and plan options., Used technical experience to explain medical terms and procedures clearly and understandably to elderly clients., Worked in a fast-paced environment, managing multiple incoming calls while maintaining high quality and customer satisfaction standards.
Support Advisor
Provided support to customers of an international airline, handling inquiries related to bookings, changes, and cancellations of flights., Applied mechatronics knowledge to address technical problems with electronic equipment used in aviation, providing quick and effective solutions., Worked in a multicultural environment, using English language skills to communicate with clients of different nationalities and ensure a positive experience.
Technical Support Advisor
Provided level 1 and 2 technical support for international clients in English and Spanish, resolving issues related to software, hardware, and connectivity., Used remote diagnostic tools to efficiently and promptly identify and solve technical problems., Assisted in configuring and using complex digital systems, guiding client’s step by step through procedures to resolve technical issues.