This is my profileContact via CazVidSoranyi
Welcome to CazVid!
Contact
Colombia,Huila Department,Colombia
Available on CazVid
Competencies
SlackIntermediate
Demonstrated experience with Slack.
IntercomIntermediate
Demonstrated experience with Intercom.
AvayaIntermediate
Demonstrated experience with Avaya.
Microsoft ExcelIntermediate
Demonstrated experience with Microsoft Excel.
Microsoft Office SuiteIntermediate
Demonstrated experience with Microsoft Office Suite.
Education
High School Diploma
Instituto Técnico Industrial de Fusagasugá
Languages
enNative
Experience
Customer Service & Sales Agent
Sim Local
May 2025 - October 2025
Assisted SIM/eSIM users via chat, calls, and tickets., Solved connectivity and activation issues with empathy and accuracy., Recommended plans and products based on customer needs, supporting sales growth.
Customer Service Agent → Junior Coordinator
Holafly
October 2022 - February 2025
Provided multilingual eSIM support via chat, email, and phone., Supervised daily team tasks, trained new agents, and managed escalations.
Bilingual Customer Service Representative (Amazon Project)
Teleperformance
October 2021 - August 2022
Delivered bilingual (EN–ES) support for Amazon customers via chat and calls., Resolved inquiries efficiently, maintaining quality and compliance standards.
Skills
SlackIntercomAvayaMicrosoft ExcelMicrosoft Office Suite
Published on CazVid - May 17, 2026