Stefanny - Customer Service Team Leader with operational and coaching expertise

Bogotá, Bogota D.C., ColombiaRemoteen

Led scheduling and payroll oversight for customer service team in Bogotá

Implemented coaching and training initiatives to improve agent performance

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in managing customer support teams, streamlining operations, and coaching for performance improvement.

Customer ServiceIntermediate

Provided support to customers regarding flight changes, baggage, hotels, and rental cars.

Team LeadershipIntermediate

Organized schedules, led coaching sessions, and managed disciplinary actions for customer service agents.

Operational ManagementIntermediate

Conducted weekly meetings to analyze metrics and develop action plans to enhance performance.

System SupportIntermediate

Provided technical support to agents in using various customer service systems.