Stefanny

Customer service

Provide support to customers regarding flight voluntary and involuntary changes, seats, baggage, hotels and rental car.nAs Team Leader I'm in charge of different administrative tasks like: n- Organize agents schedules and check for payslipn- Provide coaching to agents to improve skills and metrics. n- Disciplinary actions when needed. n- Provide support to agents with the different systemsn- Weekly meetings to provide insights and action plans to improve metrics on operation.