This is my profileContact via CazVidStephanie
Customer Support Specialist with 4+ years in client service and social media management
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Competencies
Handled customer inquiries, resolved issues, and maintained detailed communication records.
Managed social media presence and online store operations for La crochetería.
Performed scheduling, database entry, and general administrative duties efficiently.
Quickly identified and resolved customer issues, ensuring high service quality.
Generated reports based on customer interactions and sales data to inform decision-making.
Education
Languages
Summary
Dedicated to delivering high-quality customer service and managing online retail operations.
Key Achievements
- Responded to customer inquiries and maintained knowledge base at Sistematica Ltd.
- Documented interactions and provided reporting and analysis to improve customer service.
- Managed product sales and orders, enhancing online store operations at La crochetería.
Experience
Customer Support Specialist
Respond to Customer Inquiries, Document Interactions, Maintain Knowledge Base, Reporting and Analysis
Social Media Manager
Sell of Crochet items, Product Management and orders reception