Stephany - Operations Coordinator and Customer Service Specialist at DACOTRANS HONDURAS

Expertise in delivering high-quality support via email and phone, ensuring customer satisfaction and issue resolution.

Skilled in managing international shipments, verifying documentation, and ensuring timely delivery.

Effective communicator with experience liaising with international partners and customers.

Proficient in Microsoft Office Suite, Notion, and Magaya for operational and documentation tasks.

Provide a high-quality experience via email, ensuring customer satisfaction and timely responses., Achieve daily email targets while maintaining quality and accuracy., Find effective solutions to customer problems and inquiries., Work within optimal timeframes to ensure timely delivery of services and responses.

Coordinate shipments at origin in communication with international agents to ensure timely delivery., Review and verify shipping documentation, including Bill of Lading, manifests, and import declarations., Provide customers with updates on shipment progress, ensuring transparency and timely information., Coordinate internal transportation within Honduras, ensuring smooth delivery and compliance with local regulations.

Provide a high-quality experience over the phone, ensuring customer satisfaction and effective communication., Find solutions to customer issues while managing call handling time and maintaining service efficiency.