This is my profileContact via CazVidStephany
Operations Coordinator and Customer Service Specialist at DACOTRANS HONDURAS
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Competencies
Expertise in delivering high-quality support via email and phone, ensuring customer satisfaction and issue resolution.
Skilled in managing international shipments, verifying documentation, and ensuring timely delivery.
Effective communicator with experience liaising with international partners and customers.
Proficient in Microsoft Office Suite, Notion, and Magaya for operational and documentation tasks.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service and logistics coordination, adept at enhancing operational efficiency and ensuring customer satisfaction across diverse channels.
Key Achievements
- Streamlined shipment coordination processes, ensuring on-time deliveries and improved communication with international agents.
- Reviewed and verified complex shipping documentation, reducing errors and enhancing compliance.
- Consistently achieved high customer satisfaction scores through effective issue resolution and communication.
- Managed multiple customer service channels, maintaining quality and efficiency across email and phone support.
Experience
Customer Service Agent
Provide a high-quality experience via email, ensuring customer satisfaction and timely responses., Achieve daily email targets while maintaining quality and accuracy., Find effective solutions to customer problems and inquiries., Work within optimal timeframes to ensure timely delivery of services and responses.
Operations Coordinator and Customer Service
Coordinate shipments at origin in communication with international agents to ensure timely delivery., Review and verify shipping documentation, including Bill of Lading, manifests, and import declarations., Provide customers with updates on shipment progress, ensuring transparency and timely information., Coordinate internal transportation within Honduras, ensuring smooth delivery and compliance with local regulations.
Customer Service Representative
Provide a high-quality experience over the phone, ensuring customer satisfaction and effective communication., Find solutions to customer issues while managing call handling time and maintaining service efficiency.