Steve - Customer Service Specialist with 5+ years in hospitality and telecommunications

San José, San José, Costa Ricaen

Managed reservation and customer interaction processes at two hotels, ensuring smooth operations and excellent guest experiences.

Displayed strong communication skills and technical proficiency, facilitating efficient daily operations and customer support.

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Summary

Dedicated customer service expert with over 5 years of experience in hospitality and telecommunications sectors. Skilled in reservation management, communication, and technical support, with proficiency in Microsoft 365 and bilingual communication. Adept at managing client interactions and...

Key Achievements

Handled office and customer service environments, demonstrating adaptability and comprehensive understanding of management software.

Skills

Customer ServiceAdvanced

Provided customer support and managed reservations, handling inquiries both face-to-face and on-call.

Management of Microsoft 365Intermediate

Utilized Microsoft 365 tools to support daily operations, communication, and documentation.

Communication SkillsAdvanced

Leveraged effective communication skills for customer interaction, team coordination, and problem resolution.

Reservation & Payment SystemsIntermediate

Experience with reservation management and payment record systems in hospitality settings.

Bilingual Communication

Experience

TELEPHONE OPERATOR

HOTEL EL TUCANO

DEC 2023 - JAN 2023

Great command of computer tools and management software that facilitate daily operations., Communication skills that enable effective interaction with customers., Experience in office environments and customer service.

RECEPTIONIST AND RESERVATION AGENT

HOTEL ARENAL PARAÍSO

DEC 2022 - OCT 2022

Extensive knowledge of reservation management systems and face-to-face or on-call customer service., Payment record in systems., Management of receivables and outstanding balances., Inbound., Outbound.