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Steve
Telephone Operator
Contato
Competências
Provided customer support and managed reservations, handling inquiries both face-to-face and on-call.
Utilized Microsoft 365 tools to support daily operations, communication, and documentation.
Leveraged effective communication skills for customer interaction, team coordination, and problem resolution.
Experience with reservation management and payment record systems in hospitality settings.
Provided services in bilingual environments, enhancing customer engagement and support.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service expert with over 5 years of experience in hospitality and telecommunications sectors. Skilled in reservation management, communication, and technical support, with proficiency in Microsoft 365 and bilingual communication. Adept at managing client interactions and...
Principais conquistas
- Managed reservation and customer interaction processes at two hotels, ensuring smooth operations and excellent guest experiences.
- Displayed strong communication skills and technical proficiency, facilitating efficient daily operations and customer support.
- Handled office and customer service environments, demonstrating adaptability and comprehensive understanding of management software.
Experiência
TELEPHONE OPERATOR
Great command of computer tools and management software that facilitate daily operations., Communication skills that enable effective interaction with customers., Experience in office environments and customer service.
RECEPTIONIST AND RESERVATION AGENT
Extensive knowledge of reservation management systems and face-to-face or on-call customer service., Payment record in systems., Management of receivables and outstanding balances., Inbound., Outbound.