Steven - Customer Support & Office Assistant with 4+ years in Telecom & Service sectors

San José, San José, Costa Ricaen

Managed agendas and customer inquiries, ensuring efficient communication and problem resolution at TIGO.

Analyzed client data and supported distributors to streamline order processing at America Service.

Published on CazVid

Summary

Dedicated professional with experience in customer service, order management, and team collaboration within the telecom and service industries.

Key Achievements

Provided customer support through chat and email, maintaining high service quality and follow-up.

Skills

Office ToolsIntermediate

Proficient in using Microsoft Office tools for daily administrative tasks.

Customer ServiceIntermediate

Experienced in handling customer inquiries, providing support via chat and email.

TeamworkIntermediate

Collaborated effectively with team members to support client and operational needs.

Sales SupportBeginner

Assisted in processing sales orders and analyzing client information to support sales activities.

Languages

Portugués(B2)Inglés

Experience

BACKOFFICE

TIGO

25/08/2022 - 20/01/2023

Manejo de Agendas., Atención al cliente por medio de chats y correos., Resolución de problemas., Dar seguimiento a las órdenes de los clientes.

SOPORTE COMERCIAL

America Service

26/06/2023 - 05/11/2024

Hacer el análisis de los clientes enviados por los distribuidores., Dar soporte a los distribuidores a las órdenes de los clientes., Atención al cliente por medio de chats., Dar seguimiento a las órdenes de los clientes, así como resolver los problemas de la gestión.