Steven - IT Support Specialist with 10+ years of technical support and network expertise

Barranquilla, Atlántico, Colombiaen

Provided comprehensive customer support for SaaS applications at Web-Est Inc., including advising on cost calculations and integrating third-party portals.

Led the design and implementation of networking infrastructure for BPO2B SAS, including VPN setup, firewall/security improvements, and deployment of monitoring tools.

Contact via CazVid

Published on CazVid

Summary

Dedicated professional with over a decade of supporting network infrastructure, cybersecurity, cloud systems, and customer technical support across diverse industries including hospitality, SaaS, and BPO.

Key Achievements

Supervised and coached sales team agents during a lead generation campaign at Quantica BPO, enhancing team performance and ensuring quality standards.

Skills

NetworkingAvanzado

Handled network setup, VPN configuration, router management, and security protocols across various roles.

Technical SupportAvanzado

Provided multilingual technical assistance, troubleshooting hardware and software issues, and supporting SaaS and infrastructure environments.

CybersecurityIntermedio

Implemented firewalls, IDS systems, and security upgrades to protect organizational data and infrastructure.

Cloud Computing & VirtualizationIntermedio

Experience with cloud platforms, virtual networks, and deployment of cloud-based support tools.

Experience

Technical Support Specialist

Web-Est Inc.

APRIL 2024 - APRIL 2025

Provide customer support via phone and chat for the company&#x27;s SaaS application hosted by Network Solutions., Offer customers advice regarding how to correctly calculate repair costs, source OEM and 3rd Party components, manage customers rate profiles., Help customers to communicate with...

Systems &amp; Support Technician

WorldVue LLC.

SEPTEMBER 2022 - APRIL 2024

Front Line Technical support to hotel guests and to staff, trying to connect devices of all types to our hotel customers Wi-Fi networks., Help Desk functions where guests were having difficulty with Wi-Fi connections., Break/Fix support to hotel Wi-Fi infrastructures, helping on-site staff to...

Supervisor – Telecoms Lead Generation Campaign

Quantica BPO

MARCH 2022 - SEPTEMBER 2022

Created &amp; delivered agent training courses for &#x27;cold calling&#x27; customers., Supervised sales calls, using diallers &#x27;barge&#x27; feature to monitor agents calls and provide real-time coaching., Carried out QA activities, monitoring agents performance and...