Experienced in providing high-quality support across healthcare, energy, telecommunications, and online marketplaces. Skilled in billing, troubleshooting, retention, and multilingual communication, with a strong focus on problem-solving and building rapport with clients.
Provided multi-channel support across various industries, maintaining high customer satisfaction and retention.
Handled billing disputes, contract renewals, and troubleshooting for energy, telecom, and finance clients.
Applied critical thinking to resolve conflicts, verify accounts, and manage schedule conflicts across organizations.
Communicated effectively in English and Spanish with diverse customer bases, enhancing support quality.
Mint dentistry
Provide attention to new and existing patients over the phone, building rapport and selling the soonest appointment possible for their treatment, Providing support and attention to new existing orthodontics patients in completely different platforms at the same time with appointments and advising...
Vistra corp
Customer support on bill energy disputes, explaining and communicating with customers with clear details about energy contracts and rate prices, Renewing and changing energy bill contracts with customers by building rapport and doing retention, Communicating in English and Spanish with customer all...
CashApp
Verify transaction history in customer’s accounts and discuss private information about the customer’s account, credit disputes, refunds and fraud, Verify customer’s identity and security verification for transferring of funds between accounts, Following and creating cases for investigation...
Ebay
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Coordinated appointments and managing retention strategies within dental practices and beyond.
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Xfinity Mobile
Customer service for billing management for plans, payment plans, payment arrangements and payments, Offering Support for billing disputes, reactivation and cancelation of service, seeking ways to solve and apply retention for customers, Troubleshooting for connection issues and using problem...
Cricket
Billing support solving payments disputes and reactivations using retention tactics in every interaction, deescalating complicated cases of nonpayment and reactivation, Supporting and troubleshooting customers lines and using problem-solving skills to deescalate and avoiding cancelations, Back to...
