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Customer Service Technical Support
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Competencies
Design, development, and management of SQL Server databases and related tools.
Building Business Intelligence reports and dashboards using Power BI Desktop.
Developing software tools with Visual Basic .NET and C# for database applications.
Providing multilingual support and troubleshooting for hardware, software, and enterprise tools.
Managing and engineering data solutions using Microsoft Azure platforms.
Education
Languages
Summary
Experienced in SQL Server development, database administration, and technical support with multilingual communication skills.
Key Achievements
- Developed SQL Server Databases and software tools using Visual Basic .NET for small companies.
- Managed SQL Server 2019 databases, including performance tuning, backup, restore, and integration.
- Provided multilingual technical support for hardware, software, and enterprise software tools globally.
Experience
Customer Service Technical Support
Addressing issues related to hardware and software, resolving technical problems efficiently., Providing support in English and Spanish through various channels, including email, chat, and phone., Engaging in effective communication to assist users with troubleshooting and technical inquiries.
SQL Server Developer
Developed SQL Server Databases for Accounting Systems for small companies and developed the respective software tools using Visual Basic .NET programming language., Included Shrink, backup and restore the SQL Server database when needed.
Customer Service Technical Support
Provide customer service and technical support for Intel software tools., Deliver support services in English to ensure effective communication., Manage support interactions for Intel sites worldwide.
SQL Server 2019 Database Administration
SQL and TSQL Programming, SQL Server 2019 Analysis Services (SSAS) / SQL Server 2019 Integration Services (SSIS) / SQL Server 2019 Reporting Services (SSRS) / Microsoft Power BI, SQL Server Performance Tuning, Microsoft Azure Administration, Microsoft Azure Data Engineering