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Adolfo

Customer Service Technical Support

Contato

Indianapolis, Indiana, United States
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Competências

SQL Server DatabasesAvanzado

Design, development, and management of SQL Server databases and related tools.

Power BIIntermedio

Building Business Intelligence reports and dashboards using Power BI Desktop.

Programming LanguagesIntermedio

Developing software tools with Visual Basic .NET and C# for database applications.

Technical Support & Customer ServiceAvanzado

Providing multilingual support and troubleshooting for hardware, software, and enterprise tools.

Microsoft Azure Data EngineeringIntermedio

Managing and engineering data solutions using Microsoft Azure platforms.

Formação acadêmica

System Engineering
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Completed 1998
System Engineering
Instituto de Tecnología Administrativa (ITEA)
Completed 1992

Idiomas

SpanishFluent
EnglishFluent

Resumo

Experienced in SQL Server development, database administration, and technical support with multilingual communication skills.

Principais conquistas

  • Developed SQL Server Databases and software tools using Visual Basic .NET for small companies.
  • Managed SQL Server 2019 databases, including performance tuning, backup, restore, and integration.
  • Provided multilingual technical support for hardware, software, and enterprise software tools globally.

Experiência

Customer Service Technical Support

Sykes Latin America
2005 - 2024

Addressing issues related to hardware and software, resolving technical problems efficiently., Providing support in English and Spanish through various channels, including email, chat, and phone., Engaging in effective communication to assist users with troubleshooting and technical inquiries.

SQL Server Developer

Estación de servicios La Ceiba
2018 - 2021

Developed SQL Server Databases for Accounting Systems for small companies and developed the respective software tools using Visual Basic .NET programming language., Included Shrink, backup and restore the SQL Server database when needed.

Customer Service Technical Support

Intertec consulting
2003 - 2004

Provide customer service and technical support for Intel software tools., Deliver support services in English to ensure effective communication., Manage support interactions for Intel sites worldwide.

SQL Server 2019 Database Administration

Empire Data Systems
2022 - 2023

SQL and TSQL Programming, SQL Server 2019 Analysis Services (SSAS) / SQL Server 2019 Integration Services (SSIS) / SQL Server 2019 Reporting Services (SSRS) / Microsoft Power BI, SQL Server Performance Tuning, Microsoft Azure Administration, Microsoft Azure Data Engineering

Habilidades

SQL Server DatabasesPower BIProgramming LanguagesTechnical Support & Customer ServiceMicrosoft Azure Data Engineering
Publicado na CazVid - 17 de mai. de 2026
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