Dedicated B.Tech student with hands-on experience in cybersecurity, cloud deployment, and customer support, adept at troubleshooting and maintaining high standards of communication and documentation.
Proficient in handling inquiries via phone, email, and chat with empathetic communication and professional documentation.
Skilled in identifying vulnerabilities, conducting compliance checks, and documenting security findings.
Experience in deploying and troubleshooting cloud solutions on AWS, optimizing workflows and system performance.
Effective in diagnosing issues, escalating concerns, and providing timely solutions in fast-paced environments.
AICTE
Responded to customer queries via email, chat, and phone, ensuring professional and empathetic communication.. Documented interactions in systems, similar to CRM record-keeping and follow-up.. Collaborated with teams to identify recurring issues and propose solutions.
AICTE
Documented vulnerabilities and compliance checks, ensuring accuracy and attention to detail.
AICTE
Deployed cloud-based solutions, demonstrating technical troubleshooting and workflow optimization.
Bachelor of Technology (B.TECH)
SSC (10th Class)
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