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Tahira
Customer Service Agent with 8+ years of call center experience
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Competencies
Provided customer support for billing, account management, and technical issues through inbound and outbound calls.
Engaged with clients and customers in both English and Spanish, offering clear and effective communication.
Utilized Windows OS, Microsoft Office Suite, email, and internet tools to perform daily tasks and manage customer information.
Conducted sales and promoted services such as satellite programming and computer hardware upgrades.
Resolved billing issues, account inquiries, and technical problems efficiently to ensure customer satisfaction.
Education
Languages
Summary
Experienced customer service representative skilled in handling diverse client needs across billing, accounts, and technical support in bilingual environments.
Key Achievements
- Handled inbound and outbound calls across multiple companies, managing billing, accounts, and technical issues
- Supported diverse roles including customer service, sales, technical support, and claims review
- Demonstrated responsibility with a focus on customer satisfaction and problem resolution in bilingual call environments
Experience
Customer service agent
Inbound calls in regards to billing, turn on-off gas service, transfer call to emergency line due to lick of gas, transfer to the payment department
Customer service agent
Inbound and outbound calls from Ford Motor Credit customers for past due accounts and extensions on their accounts, fill out applications for refinance and send them to refinance department
Agent for USA
Inbound calls from customers regarding cellular contracts, bills and payments from the customers
Customer service and Online Banking agent
Inbound calls from customers for information about their bank account movements, Transfer funds from saving to checking accounts and checking to savings, reset ACH debit/credit cards pins, cancel and issue bank cards, unlock online banking users, unblock transfers been frozen due to higher amount...
Customer Service
Inbound call from Latin American people living in USA regarding DIRECTV programming and tech issues
Claim status agent
Inbound calls from provider and patient in regards of their medical claims and review patient’s claim status and send reports to providers and patients about open claims
DHS sales agent
Sales representative for Latin American & Caribbean Dell home system computers and hardware upgrades, Inbound and outbound calls for sales offered with promotion packages or promo codes, quotes offered with promo codes for with promo expiration date