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Customer Service & Sales Professional with 15+ years in Retail, Banking, and Customer Support
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Competencies
Skilled in resolving customer issues efficiently, ensuring high satisfaction and loyalty across diverse industries.
Proven ability to meet sales targets, promote products, and negotiate effectively with clients and customers.
Experienced in debt recovery and resolving disputes through strategic negotiation and communication.
Led and trained sales teams, fostering collaboration and achieving business objectives.
Designed attractive store layouts and managed departmental operations to boost sales and customer experience.
Education
Summary
Dedicated professional with over 15 years in customer service, sales, and retail management. Skilled in negotiation, conflict resolution, and team leadership, with a proven ability to meet targets and enhance customer experiences.
Key Achievements
- Consistently met and exceeded sales targets at Aspen Pharmacare, driving revenue growth.
- Led sales team at Jet Retail Store to achieve revenue goals and enhance customer engagement.
- Implemented effective merchandising strategies at Woolworths, increasing store profitability and customer attraction.
- Negotiated and arranged debt repayment plans, successfully recovering outstanding payments for clients.
- Provided exceptional customer service at iContact BPO, resolving issues promptly and maintaining high satisfaction levels.
Experience
Customer Service Agent
Respond to customer calls promptly and professionally. Investigate and resolve customer concerns efficiently. Assist customers with processing payments
Collection Agent
Contacting debtors to negotiate and arrange debt repayment plans. Following up on non-payments and updating client accounts. Tracing and establishing contact with clients through outbound calls. Maintaining accurate records of all communication and arrangements
Tele Sales Representative
Conducted outbound calls to clients to promote and sell new products. Handled customer queries and followed up on invoices and payments. Achieved sales targets and maintained a high standard of customer satisfaction. Built and maintained strong relationships with clients
Sales Manager
Led a sales team to achieve revenue targets and ensured exceptional customer service. Trained and supervised staff on sales techniques and customer engagement. Resolved customer complaints and maintained operational efficiency
Visual Merchandiser & Departmental Manager
Implemented merchandising strategies to attract customers and improve store layout. Managed departmental budgets, sales analysis, and profitability improvement plans. Oversaw customer service and ensured compliance with company policies