Valentina - Operations Manager at 4WRD Freight Logistics

Expertise in managing shipment schedules, tracking, and load building to optimize supply chain operations.

Bilingual ability to bridge communication gaps between clients and stakeholders, ensuring clarity and efficiency.

Proficient in maintaining accurate records and managing load data with precision using various tools.

Effective team player with experience supporting cross-functional coordination in logistics and marketing.

Manage freight tracking, load building, and scheduling for U.S.-based construction shipments.. Established and confirmed precise pick-up and delivery appointments (scheduling) with both shippers and receivers to guarantee smooth dock operations.. Maintained comprehensive load visibility through constant tracking and real-time status updates, proactively communicating exceptions and estimated times of arrival (ETA) to stakeholders.. Manage all communications with clients and carriers (Brokerage), cultivating strong professional relationships to facilitate problem resolution and service continuity.

Acted as communication bridge between clients and shippers, ensuring efficient coordination.. Evaluated carrier bids, scheduled shipments, and managed load data with precision.. Maintained accurate tracking systems and delivery schedules for U.S. clients including construction sectors such as Home Depot, John Deere, etc.. Ensured strict regulatory compliance and documentation accuracy for all freight movements, mitigating risks associated with U.S. transportation regulations.

Identified client needs and resolved issues efficiently with a solution focused mindset.. Supported supervisors in improving customer satisfaction and communication flow.