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Customer Service & Operations Specialist with 5+ years in client-focused roles
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Competencies
Handled direct customer interactions, addressing queries and complaints to improve service quality.
Effectively communicated with clients, colleagues, and external partners across roles and projects.
Managed inventory, billing, and operational reports, ensuring accuracy and efficiency.
Planned and executed events, coordinating teams and managing logistical aspects under pressure.
Collaborated with internal and external stakeholders to support product launches and operational tasks.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, operations, and event coordination. Skilled in communication, organization, and problem-solving, with a proven track record of supporting business processes and enhancing customer satisfaction.
Key Achievements
- Managed customer inquiries and resolved complaints at GoodLife, ensuring client satisfaction.
- Coordinated daily operations, oversaw inventory, billing, and reporting to streamline processes.
- Supported product communication strategies and coordinated event execution at Animal Friend and Picardías.
Experience
Responsable de Atención al Cliente y Operaciones
Atención directa a clientes y resolución de consultas y reclamos., Coordinación de operaciones diarias y seguimiento de pedidos., Control de inventarios, facturación, caja y reportes básicos., Comunicación constante con clientes y proveedores., Apoyo en gestión de redes sociales.
Diseñadora de Producto
Coordinación de procesos y trabajo en equipo., Comunicación con clientes internos y externos., Apoyo en estrategias de comunicación y lanzamiento de producto.
Animadora de Eventos
Planiicación y ejecución de eventos., Manejo de grupos, comunicación efectiva y trabajo bajo presión.