Nicole - Customer Service and Coordination Specialist with 2+ years in Telecom and Hospitality

Handled a high volume of customer interactions across email, chat, and calls, providing effective solutions.

Developed Excel spreadsheets to analyze and present data during internship, supporting project decisions.

Organized workshops and designed visual materials for project initiatives at SICA.

Managed bookings and client relationships in tele-sales roles, focusing on acquisition and retention.

Organized and facilitated workshops, ensuring smooth execution and participant engagement., Developed comprehensive Excel spreadsheets to analyze and present data effectively., Designed visual materials and graphics for project initiatives., Compiled information and produce concise summaries and memos for supervisor review.

Provide information about products or services., Provide effective solutions in an agile manner to client problems/requests., Register and update databases., Managed a high volume of customer interactions through email and chat platforms, ensuring timely and accurate responses.

Provide information about products or services., Manage booking sales., Register and update databases., Managed a high volume of inbound and outbound calls on a daily basis.

Provide information about products or services., Attract new clients and retain regular ones by providing specialized attention., Manage sales.