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Valeria

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Managua, Managua Department, Nicaragua
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Competencies

Customer service & relationship managementIntermediate

Demonstrated experience with Customer service & relationship management.

Problem-solving & conflict resolutionIntermediate

Demonstrated experience with Problem-solving & conflict resolution.

Strong verbal and written communicationIntermediate

Demonstrated experience with Strong verbal and written communication.

Multi-line phone systemsIntermediate

Demonstrated experience with Multi-line phone systems.

Education

High School

Experience

Call Center Representative

Managed an average of 60 inbound customer calls per day, providing assistance with billing inquiries, troubleshooting technical issues, and processing service requests., Consistently met or exceeded performance metrics, including achieving a customer satisfaction score of 90% or higher., Successfully resolved complex customer issues by analyzing service reports, troubleshooting steps, and escalating issues when necessary, ensuring timely resolution., Educated customers on payment history and credit options, helping to prevent future delinquencies., Regularly participated in team meetings to discuss challenges, share solutions, and implement new service strategies.

Skills

Customer service & relationship managementProblem-solving & conflict resolutionStrong verbal and written communicationMulti-line phone systems
Published on CazVid - Jul 3, 2025
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