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Valerie Daniela Mora Soto's avatar
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Valerie Daniela Mora Soto

San José, San José, Costa Rica

Technical Support Specialist with 5+ years in Tech Industry

  • Progressed from Level 1 support to a specialized role handling complex technical issues at Movate.
  • Handled multi-channel support via calls, chats, and emails across multiple companies including IBM and Concentrix.
  • Documented technical issues and solutions to streamline future troubleshooting processes.
Customer Support
Advanced
Proficient in responding to customer inquiries via phone, chat, and email, ensuring effective issue resolution.
Technical Troubleshooting
Advanced
Experience in diagnosing and resolving hardware, software, and network issues related to Microsoft Office, Windows, and carrier systems.
Communication Skills
Expert
Clear communication with both customers and team members to clarify issues and explain solutions.
Documentation & Escalation
Intermediate
Documented technical issues and escalated complex cases to senior team members for resolution.

Languages

English
Spanish
Portuguese
See Full Skillset on CazVid
Jan 2019 - Jan 2020
Technical Support Service Desk
Concentrix
Handle and Carefully respond to all inbound and outbound calls and chat of customer inquiries, Communicate clearly with both internal and external customer issues network.
Feb 2020 - Aug 2022
Technical Support Service Desk (level 1)
IBM
Handle calls, chats and email in regards of technical support Microsoft Office and Windows support, Handled calls regarding both software and hardware and would provide solution for the different issues.
Sep 2022 - Apr 2023
Technical support
Movate
Respond to customer inquiries and resolve technical issues through phone, email, chat carrier support, Resolved hardware and software carrier issues, network issues, Escalate complex technical issues to senior team members, Document technical carrier issues and resolutions for future references.
View Complete Work History
🎓
Liceo san isidro
Bachelor in middle Education
Completed Dec 2017
🎓
National Language Center
English
Completed Sep 2018
🎓
INA
CCNA
Completed Mar 2022
🎓
Liceo San Isidro
Medium Technician in Advertising Design
Completed Nov 2017
🎓
University Latina Of Costa Rica
Engineering in Eletromedicine
Completed Present
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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