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Technical Support Specialist with 5+ years in Tech Industry
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Competencies
Proficient in responding to customer inquiries via phone, chat, and email, ensuring effective issue resolution.
Experience in diagnosing and resolving hardware, software, and network issues related to Microsoft Office, Windows, and carrier systems.
Clear communication with both customers and team members to clarify issues and explain solutions.
Documented technical issues and escalated complex cases to senior team members for resolution.
Education
Languages
Summary
Experienced technical support professional with over 5 years in customer service and technical troubleshooting across various organizations, proficient in handling diverse support channels, and documenting technical processes.
Key Achievements
- Progressed from Level 1 support to a specialized role handling complex technical issues at Movate.
- Handled multi-channel support via calls, chats, and emails across multiple companies including IBM and Concentrix.
- Documented technical issues and solutions to streamline future troubleshooting processes.
Experience
Technical Support Service Desk
Handle and Carefully respond to all inbound and outbound calls and chat of customer inquiries, Communicate clearly with both internal and external customer issues network.
Technical Support Service Desk (level 1)
Handle calls, chats and email in regards of technical support Microsoft Office and Windows support, Handled calls regarding both software and hardware and would provide solution for the different issues.
Technical support
Respond to customer inquiries and resolve technical issues through phone, email, chat carrier support, Resolved hardware and software carrier issues, network issues, Escalate complex technical issues to senior team members, Document technical carrier issues and resolutions for future references.