This is my profileContact via CazVidValesca
Contact
Rivas, Rivas Department, Nicaragua
Available on CazVid
Competencies
EnglishIntermediate
Demonstrated experience with English.
SpanishIntermediate
Demonstrated experience with Spanish.
Metric analysis (AHT, CSAT, QA score)Intermediate
Demonstrated experience with Metric analysis (AHT, CSAT, QA score).
Action plansIntermediate
Demonstrated experience with Action plans.
FeedbackIntermediate
Demonstrated experience with Feedback.
Education
Bachelor’s Degree
Universidad Nacional Autónoma de Nicaragua (UNAN-Managua)
Experience
Customer Service Agent
Ibex Nicaragua
May 2025 - December 2025
Handled complex customer inquiries ensuring high satisfaction levels (CSAT).
Customer Service Agent
Landterra Nicaragua
October 2024 - Present
Managing high-volume communications and providing technical support under international standards.
Customer Service Agent
XpertsNicaragua
June 2024 - September 2024
Customer Service Agent
SitelNicaragua-Foundever
July 2023 - April 2024
Customer Service Agent
Teleperformance
April 2023 - July 2023
Quality Analyst / Customer Service Agent
Sitel Nicaragua
2021 - March 2023
QARole:Monitored interactions, evaluated agent performance, and conducted coaching sessions to meet team KPIs., AgentRole:Delivered multichannel customer support and managed CRM tools effectively.
Customer Service Agent
Concentrix
July 2020 - June 2021
Accounting Assistant
JL Griffith Sucesores S.A.
April 2018 - July 2018
Managed daily bookkeeping, bank reconciliations, and financial documentation control.
Accounting Assistant
Mecabasa
May 2017 - September 2017
Skills
EnglishSpanishMetric analysis (AHT, CSAT, QA score)Action plansFeedback
Published on CazVid - Jul 3, 2025