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Vanessa Rincon

Bogota, Bogota D.C., Colombia

Customer Service and Tech Support Specialist with 3+ years of diverse experience

  • Progressed from Customer Service Expert to Team Manager within Sutherland, managing tech support and sales teams.
  • Handled billing inquiries, technical support, and small sales for leading telecom clients, demonstrating role versatility.
  • Supervised law firm customer interactions, coordinating information gathering and client communication.
Customer Service
Expert
Provided billing, tech support, and sales support within the telecom industry, ensuring client satisfaction.
Team Leadership
Intermediate
Managed and supported teams in technical support and sales environments, fostering team motivation.
Technical Support
Advanced
Delivered technical support for telecom services and devices, troubleshooting customer issues effectively.
Sales & Retention
Intermediate
Conducted small sales, leads searching, and customer retention strategies for telecom and health sectors.
Communication & Soft Skills
Advanced
Shown to possess strong interpersonal skills, organization, and motivation abilities in team and client interactions.

Languages

Spanish
English
See Full Skillset on CazVid
May 2019 - January 2020
Customer Service Expert (T MOBILE)
SUTHERLAND
Billing inquiries, retentions, tech support, small sales such as devices, accessories, and new lines.
February 2020 - March 2022
Team Manager (COX)
SUTHERLAND
Tech support, crossed sales.
April 2022 - May 2023
Team Manager (NEXA)
SUTHERLAND
Assist Law firms gathering all the information from potential customers and current customers.
June 2023 - April 2024
Sales Representative (ALPINE HEALTH)
SOLUTIONEI
Billing inquiries, leads searching, sales.
View Complete Work History
🎓
SENA
SYSTEMS TECHNICIAN
Completed 2010
🎓
CIDE (Corporación Internacional para el desarrollo educativo)
PROFESSIONAL TECHNICIAN IN PHOTOGRAPHY
Completed 2013
🎓
BELLEVUE COLLAGE
Completed 2018
See Education & Certifications

Vanessa Rincón

Tech support, sales, customer service, intake specialist.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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