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Víctor Ismael Mercado Ramos's avatar
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Víctor Ismael Mercado Ramos

Santiago de los Caballeros, Santiago Province, Dominican Republic

Dispatch and Customer Service Specialist with 5+ years in logistics and retail

  • Supervised dispatch operations and communicated with field teams at Eco Movers Moving & Storage
  • Provided customer support and issue resolution at Hot Topic, enhancing customer satisfaction
  • Collected and analyzed property data as a Data Analyst at First American Corporation
Customer Service
Advanced
Handled customer inquiries and solutions effectively in retail and field service contexts
Dispatch Coordination
Intermediate
Managed communication and scheduling between managers, customers, and field staff in moving operations
Data Collection & Analysis
Intermediate
Gathered property data to support transactions and service records in a real estate context
Technical Troubleshooting
Intermediate
Performed device repairs such as Wi-Fi routers and modems, providing technical support directly to customers
Soft Skills
Expert
Demonstrated attentiveness, problem-solving, empathy, and a service-focused approach across roles
See Full Skillset on CazVid
01/16/2024 - now
Dispatch VA
Eco Movers Moving & Storage
Performed the process of communicating with managers providing needed information and updates, Coordinating pickups and confirmations with customers, Interacting with customers to help and answer inquiries, Supervising and running Dispatch and relaying information to the movers in the field
09/25/2023 - 01/10/2024
Customer Service Agent
Hot Topic
Interacting with customers to help and provide solutions to any issues or inquiries about Hot Topic products
05/31/2021 - 09/22/2023
Data Analyst
First American Corporation
Collecting data related to the owner's property during the process of buying and selling in order to collect debts and services performed on the property
04/04/2019 - 05/21/2021
Wireless Technician
Claro Dominicana
Performed repairs on devices such as Wi-Fi router, modem, and Wi-Fi repeater, Provided customer service by visiting the customer's home, solving problems and resolving doubts about the devices
View Complete Work History
🎓
Universidad Tecnológica de Santiago (UTESA)
Computer Science Engineer
Completed now
🎓
INFOTEP
Wireless Technician
Completed 2018
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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