Experienced bilingual interpreter and customer service representative with a diverse skill set including translation, conflict resolution, and hospitality service.
Utilized verbal and written communication skills to provide clear translations and customer interactions.
Delivered excellent service by understanding customer needs, resolving issues, and upselling products.
Applied problem-solving techniques to address complaints, conflicts, and complex customer requests.
Explained cultural differences to ensure accurate and culturally sensitive translations.
Datamark
Delivered real-time, accurate oral translations and interpretations for clients., Explained cultural nuances when translating conversations between two different languages., Managed simultaneous interpretation tasks while maintaining accuracy of the original message.
Akro BPO
Engaged in conversation with customers to understand needs, resolve issues and answer product questions., Adjusted bills and refunded money to resolve customers' service or billing complaints., Identified opportunities for upselling additional products or services based on customer needs.
Reshpush
Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events., Relayed information on availability, pricing and discounts to customers., Cross-sold other hotel services such as restaurant reservations or spa treatments.
High School Diploma
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Proficient in all technical skills related to communication, customer service procedures, and call management.