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Bilingual Interpreter with 3+ years in customer service and hospitality
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Competencies
Utilized verbal and written communication skills to provide clear translations and customer interactions.
Delivered excellent service by understanding customer needs, resolving issues, and upselling products.
Applied problem-solving techniques to address complaints, conflicts, and complex customer requests.
Explained cultural differences to ensure accurate and culturally sensitive translations.
Proficient in all technical skills related to communication, customer service procedures, and call management.
Education
Summary
Experienced bilingual interpreter and customer service representative with a diverse skill set including translation, conflict resolution, and hospitality service.
Key Achievements
- Provided real-time, accurate translations and cultural explanations at Datamark.
- Handled complex customer issues and resolved billing complaints at Akro BPO.
- Maintained comprehensive knowledge of hotel offerings and promoted additional services at Reshpush.
Experience
Bilingual Interpreter
Delivered real-time, accurate oral translations and interpretations for clients., Explained cultural nuances when translating conversations between two different languages., Managed simultaneous interpretation tasks while maintaining accuracy of the original message.
Customer Service Representative
Engaged in conversation with customers to understand needs, resolve issues and answer product questions., Adjusted bills and refunded money to resolve customers' service or billing complaints., Identified opportunities for upselling additional products or services based on customer needs.
Reservations Agent
Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events., Relayed information on availability, pricing and discounts to customers., Cross-sold other hotel services such as restaurant reservations or spa treatments.