Victor - Software Engineer with 5 years of full-stack development expertise

Experienced in developing dynamic web interfaces and client-side scripting.

Built and maintained component-based user interfaces for web applications.

Developed backend services and APIs using Node.js for scalable server-side applications.

Designed and managed relational databases supporting application data storage.

Handled resort booking requests from customer service agents, directing them to the appropriate resort for fulfillment., Worked with resort staff to confirm reservations and share booking details quickly., Sent receipts to customers by email and kept accurate records., Handled a large volume of emails with teams, resorts, and guests, making sure information was clear and sent on time.

Coordinated with supervisors, training, and scheduling teams to identify needs, arrange sessions, and ensure agent readiness., Maintained training attendance records, workforce headcount database, and updated HR systems for hires/terminations., Supported scheduling operations by managing time‑off requests and meeting regularly with management to align on training priorities.