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Victor
Reservation Liaison
Contato
Competências
Experienced in developing dynamic web interfaces and client-side scripting.
Built and maintained component-based user interfaces for web applications.
Developed backend services and APIs using Node.js for scalable server-side applications.
Designed and managed relational databases supporting application data storage.
Participated in Scrum processes to ensure iterative and efficient software development.
Formação acadêmica
Resumo
Dedicated software developer with extensive experience in creating scalable web applications and APIs, proficient in modern JavaScript frameworks and backend development.
Principais conquistas
- Led the development of a scalable web application used by over 10,000 users
- Successfully integrated multiple third-party APIs to enhance platform functionality
- Collaborated with cross-functional teams to deliver software solutions on time
Experiência
Reservation Liaison
Handled resort booking requests from customer service agents, directing them to the appropriate resort for fulfillment., Worked with resort staff to confirm reservations and share booking details quickly., Sent receipts to customers by email and kept accurate records., Handled a large volume of emails with teams, resorts, and guests, making sure information was clear and sent on time.
Operations Coordinator
Coordinated with supervisors, training, and scheduling teams to identify needs, arrange sessions, and ensure agent readiness., Maintained training attendance records, workforce headcount database, and updated HR systems for hires/terminations., Supported scheduling operations by managing time‑off requests and meeting regularly with management to align on training priorities.