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Customer Service and Sales Specialist with 4+ years in Telecom and Therapy sectors
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Competencies
Extensive experience in engaging clients and improving customer experience.
Participated in increasing sales through efficient processing and customer engagement.
Bilingual communication skills applied in customer interactions.
Proficient in managing client information and interactions using various computer tools.
Education
Languages
Summary
Dedicated professional with over 4 years of experience in customer engagement, sales, and team collaboration across telecom and therapy industries.
Key Achievements
- Processed customer orders accurately and efficiently at Teleperformance
- Contributed to a positive team environment at TaskUs
- Utilized scripts and resources to answer customer questions
Experience
AT&T agent
Processed customer orders accurately and efficiently, resulting in a 80% increase in sales, Utilized scripts and other resources to answer customer questions, Developed and implemented customer service plans to improve customer experience, Monitored customer feedback and identified areas for...
Grow Therapy agent
Engaged clients effectively to understand their requirements and provide appropriate solutions., Demonstrated strong computer skills to manage client information and interactions efficiently., Contributed to a positive team environment, fostering collaboration and support among colleagues.