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Victor
Customer Service Specialist with 6+ years of support experience
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Competencies
Delivered support in healthcare, retail, and legal environments, ensuring customer satisfaction and issue resolution.
Performed data entry tasks and used CRM platforms to track customer interactions and process information efficiently.
Resolved technical issues and guided clients through troubleshooting processes, enhancing service reliability.
Communicated effectively with bilingual clients, supporting a wider customer demographic.
Education
Languages
Summary
Experienced in customer care, technical support, and client relations across healthcare, retail, and legal industries. Skilled in data entry, troubleshooting, and guiding diverse clients, with proficiency in English and Spanish.
Key Achievements
- Provided comprehensive customer support across healthcare, retail, and legal sectors, handling policy explanations, claims, and appointment bookings.
- Developed bilingual communication skills in English and Spanish to assist diverse client bases effectively.
- Gained extensive experience in data entry, CRM systems, troubleshooting, and guiding customers through service processes.
Experience
Customer care associate
Explained policy coverage and member benefits, Data entry
Health care representative
Advising with policy and benefits information, Processing medical claims, Booking appointments., Processing change of primary care physicians, Assisting customers using the company website, Processing payments
Tech Support
Performing trouble shooting, Data entry, Setting service orders
Inbound / outbound associate
Inbound/outbound sales, Providing information about the company and services available., Guiding the customer on the setting an appointment process