Dedicated professional with experience in intake coordination, customer service, and HR functions, emphasizing detail, communication, and client satisfaction.
Effectively identifies client requirements and matches them with appropriate services or providers.
Provides empathetic, clear, and effective assistance to customers across various channels.
Supports HR functions such as recruitment, documentation, and employee data management.
Ensures accurate and thorough documentation for intake, HR, and client interactions.
Care Solace
Identify and recommend mental health providers based on clients' needs, oversee the intake process, and ensure accurate documentation., Assist clients in understanding their options, including insurance benefits and services, while maintaining communication to address concerns and ensure they receive necessary support.
Alorica Honduras
Provided chat, email, and phone customer service, developed strong product knowledge to provide informed recommendations based on individual customer needs.
Concentrix Global Services
Provided technical support and resolving billing inquiries, resolved customer complaints with empathy, resulting in increased loyalty and repeat business, responded to customer requests for products, services, and company information.
Allied Global Services
Assisted clients in obtaining refunds for unused or missing services, when applicable.
Bachelor of Marketing
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Provides timely support via chat, email, and phone, adapting to different communication needs.
Gildan Corporation
Assisted in the HR department by managing illness reports, coordinating training logistics, and supporting the safety team., Recruited and screened candidates, and served as a trusted point of contact for employees seeking HR assistance.
Fundacion Hondureña de Investigacion Agricola
Supported the HR department by generating vacation reports, preparing work certificates, and organizing employee files., Assisted new hires during the interview process, served as a trusted HR contact, and participated in recruitment and selection.
