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Intake Coordinator with 3+ years in healthcare and customer service
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Competencies
Effectively identifies client requirements and matches them with appropriate services or providers.
Provides empathetic, clear, and effective assistance to customers across various channels.
Supports HR functions such as recruitment, documentation, and employee data management.
Ensures accurate and thorough documentation for intake, HR, and client interactions.
Provides timely support via chat, email, and phone, adapting to different communication needs.
Education
Languages
Summary
Dedicated professional with experience in intake coordination, customer service, and HR functions, emphasizing detail, communication, and client satisfaction.
Key Achievements
- Managed the intake process for mental health clients, ensuring accurate documentation and tailored provider recommendations
- Provided technical and customer support across multiple service channels, enhancing client satisfaction
- Supported HR functions including recruitment, employee file management, and onboarding processes
Experience
Intake coordinator
Identify and recommend mental health providers based on clients' needs, oversee the intake process, and ensure accurate documentation., Assist clients in understanding their options, including insurance benefits and services, while maintaining communication to address concerns and ensure they receive necessary support.
Customer Service Associate
Provided chat, email, and phone customer service, developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Provided technical support and resolving billing inquiries, resolved customer complaints with empathy, resulting in increased loyalty and repeat business, responded to customer requests for products, services, and company information.
Customer Service Associate
Assisted clients in obtaining refunds for unused or missing services, when applicable.
Human Resources Clerk
Assisted in the HR department by managing illness reports, coordinating training logistics, and supporting the safety team., Recruited and screened candidates, and served as a trusted point of contact for employees seeking HR assistance.
Human Resources Clerk
Supported the HR department by generating vacation reports, preparing work certificates, and organizing employee files., Assisted new hires during the interview process, served as a trusted HR contact, and participated in recruitment and selection.